Shipping policy
Shipping Policy
At ProBilliard Bay, we are committed to delivering your orders quickly and reliably. Below are the details of our shipping process.
1. Shipping Destinations
We offer international shipping to most countries. Whether you’re ordering from within the United States or abroad, we’ll ensure your products reach you safely.
2. Shipping Methods and Carriers
We use a variety of reliable courier services, including:
- FedEx
- UPS
- USPS
The choice of carrier may depend on your location and the specific needs of your order.
3. Shipping Fees
- Free Shipping: We offer free shipping on all orders above $500.
- For orders above $7,500, shipping fees will be calculated based on the weight and destination of your order.
4. Delivery Time
Our estimated delivery times are as follows:
- Standard Shipping: 3-5 business days, depending on the distance involved.
Please note that these delivery times are estimates and may vary based on your location and any unforeseen delays by the courier service.
5. Order Processing Time
All orders are processed within a maximum of 24 hours before they are shipped. You will receive a notification once your order has been shipped.
6. Order Tracking
Once your order is shipped, you will receive an email containing all the details about your order, including a valid tracking number. You can use this number to track your shipment directly through the carrier’s website.
7. Shipping Restrictions
At this time, we do not have any shipping restrictions. We aim to deliver to all available destinations worldwide.
8. Customer Support
If you have any questions or concerns regarding your shipment, please contact our customer support team via the live chat option on our website. We are available 24/7 to assist you.