Refund policy
Refund Policy
At ProBilliard Bay, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund process as outlined below.
1. Returns
If you wish to return an item, you must do so within 14 days of the delivery date. To initiate a return, please contact our customer support team and fill out the return form provided.
2. Condition of Returned Items
While we do not have specific requirements for the condition of returned items, we encourage you to return the item in its original packaging whenever possible.
3. Return Shipping Costs
We are responsible for covering the return shipping costs. Once you contact our customer support team and complete the return form, we will provide you with a prepaid shipping label.
4. Refund Method
Refunds will be issued to the original payment method used during purchase. Once we receive the returned item, your refund will be processed within 48 hours.
5. Non-Returnable Items
At this time, all items sold on our site are eligible for return, provided they are returned within the specified time frame.
6. How to Initiate a Return
To start the return process, please:
- Contact our customer support team via the live chat option on our website.
- Fill out the return form that will be provided by our support team.
Our customer support team is available 24/7 to assist you with any questions or concerns.